ABOUT THE IT SUPPORT TEAM
Our support team is broken down into two main groups. The first tier is our first responders, tasked with receiving all support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. When this occurs, the tasks are handed off to our reinforcements group.
The Support Specialist and IT Consultant role are members of the reinforcements group and spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier.
Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve.
In our Hybrid role you will be working remotely, but will be added to a rotation of IT Support staff in your area to work on site at various client locations, as needed. Onsite work can be up to 50% of the time.
THIS ROLE IS FOR YOU IF:
REQUIRED:
PREFERRED:
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
Schedule:
Work Location: Remote
Apply directly here let them know Barakah Jobs sent you.
https://www.indeed.com/m/viewjob?jk=870550f183b8be84&from=serp