Job Summary: As an IT Technical Support, you are responsible to provide technical support on computer hardware, peripherals, software, application, network printers, online meeting collaboration, conference room audio and etc. within the stipulated Service Level Agreement (SLA). You are also responsible to provide support on Telephone System and mobile devices. Job Responsibilities: • Respond to and resolve request/issues assigned through the ticketing system and ensure SLA is met. • Provide technical support on computer, IT peripherals, Telephone PABX and mobile devices. • Manage and maintain computer asset inventory including hardware, software and software licenses using ITAM solution. • Manage and maintain company mobile device including billing administration, new line registration or renewal and mobile device setup. • Develop and maintain IT Standard Operating Procedure (SOP) for IT Technical Support. • Manage and maintain anti-virus agent and IT asset agent. • Ensure all IT peripherals setup are complying with the defined standard. • Support for office facilities setup request such conference meeting, online meeting. • Support on events such as AGM and so on. • Collaborating with other departments to support the organization’s cybersecurity framework. • Any other duty & responsibility which the company may assign from time to time. Qualifications: • Bachelor’s degree in computer science (or related area) preferred. • At least 2-3 Year(s) of working experience in the related field. • Good written and verbal communication skills. • Critical thinking and attention to detail. • Good problem solving and analytical skills. • Positive, self-motivated individual who can complete tasks independently. • Enthusiasm for continual learning, as well as able to contribute to team development. • Team player who can perform under pressure and tight deadline. • Flexible and able to adapt to a rapidly changing environment. • Organizes own workload, sets priorities and works within deadlines. * Only shortlisted candidates will be notified.
TC Management Services Corporation is a subsidiary of Tan Chong Group (Tan Chong Motor Holdings Berhad). Tan Chong Group started its humble beginning as the distributor of small motor vehicles by its founders back in the 1950s, and has grown into a large conglomerate involved in a myriad of business activities; from the assembly and marketing of motor vehicles and auto parts manufacturing to property investment as well as trading in various heavy machineries, industrial equipment and consumer products – both locally and abroad. Today, Tan Chong Group is an investment holding company and the Group’s current principal activities include assembly and distribution of motor vehicles and commercial vehicles, after-sales services and spare parts, education, trading and motor related financial services such as hire purchase, insurance agency and leasing. Tan Chong Group's diverse business portfolio include: Automotive Division -Assembly and distribution of motor vehicles -Provision of after-sales services -Motor-related financial services such as hire purchase, leasing and insurance agency -Franchise holder and exclusive distributor of Nissan and Renault vehicles as well as trucks and buses under the UD Trucks and Silverbus brands in Malaysia. Non-Automotive Division -Consumer Goods -Tourism - Distributions of heavy machinery
Bachelor's or Equivalent
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