The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service Level Agreements (SLA) that the Trust has agreed.
The IT Tech Officer will work in accordance with the Trust’s Digital support of IT systems to provide 1st and a minimum level of 2nd line support to all Trust staff.
The post holder will perform a high-quality customer facing and telephone -based first line IT support role for Trust users visiting the Digital dept and provide a professional and authoritative first point of contact for IT issues
The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust.
The post holder through the provision of customer facing and telephony support and IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include:
Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements.