Field Services Manager

Field Services Manager - Schneider Electric

Date Posted: May 20, 2023

Job Detail

Location:

Houston, Texas, United States of America
Company:

Schneider Electric
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Experienced Professional
Positions:
Experience:

7 Year
Gender:

No Preference
Degree:

Bachelors
Apply Before:

Jun 30, 2023

Immediate hire Accommodate time for jummah and prayer breaks No degree applicants considered

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Job Description

Job Description:

What will you do?

As a representative of Schneider Electric, the Field Service Manager (“FSM”) regularly interfaces with senior management and customers on all post-order services, including support of small project efforts and resolution of critical customer situations. The FSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (“FSR’s”) and reports to the Director of Field Services for North America. The FSM works closely with sales team and leadership on customer opportunities and identifying required needs to enhance sales potential while providing a profitable business base. This position requires strong communication skills.

Manages all Process Automation FSR’s within the geographic area, territory coverage is Texas and Oklahoma.
Ensures the delivery of quality services and solutions to regional customers while achieving customer satisfaction and targeted business objectives.
Conducts monthly safety meetings, perform FSR site safety audits, completes incident reviews, and ensures compliance with safety policies and procedures.
Manages the technical, commercial, and organizational activities of the Field Services operation for the Southwestern USA within the Process Automation business for Schneider Electric.
Provides leadership in the field management of all company DCS, Safety, and PLC systems and services shipped to the assigned Region.
Develops and fosters strategic relationships with key customers within their region.
Promotes existing customer services, integrates new offerings, and identifies potential business opportunities in cooperation with sales.
During the quotation and implementation phases, assesses the business and technical risks associated with applicable services.
Utilizes SAP to monitor and track team performance including billable utilization, overtime, and profitability.
Ensures that appropriate records and systems are maintained for training, safety and customer interactions.
Collaborates with internal functions such as project engineering, R&D, support, legal, finance and proposal teams.
Meets all Services goals and objectives for the region.
Schedules personnel responding to critical situations.
Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design group’s attention.
Interprets and applies existing Company policies, recommends inter-department policies and procedure changes.
Selects, develops, and mentor personnel to maximize their growth and development.

What qualifications will make you successful?

Typically requires 12+ years of related professional experience in the process control industry and 7+ years of management experience, or equivalent.
Bachelor's Degree or equivalent in Chemical, Control, or Electrical Engineering.

Special Requirements:

Extensive travel and current driver's license
Physically able to tolerate difficult or extreme working environments
Understanding and adherence to customers' safety regulations
Exposure under strictly controlled conditions to potentially dangerous or noxious chemicals
Tolerance for varied global cultures
Preferred location is Houston, TX

Qualifications:

What's in it for me?

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are a real value for the company.

Who will you report to? Sebastien Wolff

Let us learn about you! Apply today.

About Our Company:

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€34bn global revenue

128 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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Company Overview

Schneider Electric

Houston, Texas, United States of America

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Job Description: What will you do? As a representative of Schneider Electric, the Field Service Manager (“FSM”) regularly interfaces with senior management and customers on all post-order services, including support of small project efforts and... Read More

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