Job Detail

Job Description

Donor Care: Help Desk Officer

Job Responsibilities:

• Managing all donor communications

• Working with others in the Donor Liaison and Contact Centre teams

• Ensuring donor queries are dealt with in a timely and professional manner

• Drafting responses to donors

• Escalating issues that require assistance from other staff and other related duties

• NB: The above job description is illustrative and non-exhaustive in scope. You may be required to undertake any reasonable tasks as and when required by your Line Manager from time to time, reflecting the changing needs of the organisation.

General Responsibilities:

• To demonstrate Muslim Hands? values and ethics in own working practices, approach and conduct

• To support with fundraising activities from time-to-time, committing to partake in approximately 5 Live TV Appeals during our peak periods

• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

• To undertake any reasonable responsibilities as required by your Line Manager

Essential Requirements:

• Customer / Donor Service experience

• Good time-keeping and organisation skills

• Strong technical skills

• Confident and pleasant communication skills

• Ability to demonstrate current eligibility to work within the United Kingdom

• Ability to provide a valid DBS certificate (issued within the last year) when requested by Muslim Hands; OR Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role

Highly Desirable Qualities:

• Well-versed in different fundraising requirements and strategies

• Similar NGO/Charity experience

About Muslim Hands

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. The Head Office is in Nottingham and the fundraising team is in Limehouse, London. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our Donor Care Team, during an exciting period of growth and change. If you feel you meet the above criteria and you have a strong commitment to Muslim Hands values, goals and beliefs, as well as a desire to improve all of our donors' experiences -please apply!

How To Apply

Apply directly here let them know Barakah Jobs sent you:

Application is by CV and covering letter by email to vacancies@muslimhands.org.uk or by hard copy to our address.

Skills Required

• Strong Communication skills
• Customer Satisfaction